General Questions Answers!
Are Elvora Herbals products 100% organic?
Yes, all our products are made with 100% organic, natural, and cruelty-free ingredients — without harmful chemicals or preservatives.
Are your products suitable for sensitive skin?
Absolutely! Our formulas are designed to be gentle and skin-safe, especially for sensitive or allergy-prone skin types.
Where are Elvora Herbals products made?
All products are proudly crafted in Pakistan, using ethically sourced ingredients and traditional herbal techniques.
Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery all across Pakistan for your convenience.
Are Elvora Herbals products safe for children?
Our products are made with gentle, natural ingredients, but we recommend checking each product label for age-specific guidance.
Payment Methods Answers!
What Payment Methods Are Accepted?
We accept Cash on Delivery (COD), Bank Transfer, and EasyPaisa/JazzCash. You can select your preferred option at checkout for a smooth and secure transaction.
Can I use a different payment method?
Yes, we offer multiple payment options. If you want to switch payment method after placing an order, please contact our support team as soon as possible.
How Do I Track My Order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use it to track your shipment on the courier’s website or directly through our tracking page.
Is it possible to cash on delivery?
Yes! We offer Cash on Delivery (COD) for all orders across Pakistan — so you can pay when your parcel arrives.
Are your products cruelty-free?
Absolutely. All Elvora Herbals products are 100% cruelty-free. We never test on animals at any stage of production.
Orders & Returns Answers!
How Can I Cancel Or Change My Order?
To cancel or modify your order, please contact us as soon as possible via WhatsApp or our Contact page. Once the order is shipped, changes or cancellations may not be possible.
How do I place an Order?
Simply visit our Shop page, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your order — it’s quick and easy!
How Can I Return a Product?
If you receive a wrong or damaged item, contact us within 48 hours of delivery. We’ll arrange a replacement or refund based on our return policy. Items must be unused and in original packaging.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track orders, save details, and access your order history easily.